Privacy Policy
Fat Cat Values Your Right to Privacy
We want you to feel comfortable interacting with our company and have taken great care to inform you of how we work with the information that you provide us in the course of doing business on our website and purchasing our products.
Your Personal Information is Kept Personal
We do our best to maintain the personal information you share with us in a secure, safe and responsible manner. Unless otherwise stated, any personal information we collect will not be sold, rented or leased and will only be shared within the Munchkin family of companies including Fat Cat. Where applicable, we may combine information provided to us from various Munchkin/Fat Cat sources.
Customer Value and Satisfaction
Fat Cat seeks to be the single, trustworthy source that can address all your pet care needs no matter what species, size or age of pet in your family. While we offer a wide selection of innovative products and services, occasionally we may team up with another trusted company to provide special offers we believe will be of value to you.
You Have a Choice
Your participation in any and all activities listed in this Privacy Policy is completely voluntary. If you choose to participate, any personal information collected in the course of your interaction will be carefully handled in accordance with this Privacy Policy.
Data Collection
Whenever you purchase our products and/or services, or participate in our surveys, sweepstakes or promotions, you provide us with information. The information you provide may include your name, mailing, billing and/or shipping address, telephone number, driver’s license number, birth date, form of payment, e-mail address, pet information, product and service preferences and what you purchased. When you use a credit or debit card or pay by check, the information we receive will include your account number and your form of payment. Fat Cat uses the information you provide to service your account, to ship an order to you, to provide warranty service on products and/or services you purchase, and to personalize and enhance your interactions with us.
Transaction Security
Fat Cat has established standard operating policies and procedures to ensure any information that you share with us is handled in a safe, secure and responsible manner. We employ data encryption and other types of technology to reasonably protect and safeguard your personal information and transactions whenever you make an online purchase. We never display your full credit card information.
Personal Preferences
You have the option within the website or when ordering by phone, to instruct us about your product and/or service preferences, pet information or other interests. You may also provide us with product and service preference information when you participate in sweepstakes, surveys and questionnaires. We use this information within the Fat Cat/Munchkin family to improve the customization on our website and to provide more pertinent recommendations for you and your pet.
E-mail and Direct Mail Offers
From time to time, we may use the mailing, shipping and/or billing address or e-mail address that you provide us to send you special offers we believe would be of interest to you.
Surveys
From time to time, we may randomly contact customers to participate in a survey about our products, services and/or website. Your feedback helps us identify customer needs, levels of satisfaction, and improve and/or develop new products and services for you and your pet. These surveys are always voluntary.
Fat Cat-Sponsored Contests, Promotions, Advertisements and Other Opportunities
If you enter a Fat Cat contest and/or sweepstakes, we will ask for your name, mailing address, e-mail address and any other information relevant to the particular offer. Unless otherwise noted on the offer, the information you provide us will be kept within the Fat Cat/Munchkin family and is within the scope of this Privacy Policy.
Contests, Promotions, Advertisements and Other Opportunities Provided with Select Third Parties
Fat Cat may periodically run contests, sweepstakes, advertisements and other promotional offers with select companies outside the Fat Cat/Munchkin family on our website, by e-mail or by direct mail. If you choose to participate in any of these activities, you may be asked to give the third parties your personal information. These businesses operate independently from Fat Cat/Munchkin and any personal information that you provide is at your option and is not controlled by our Privacy Policy. To avoid confusion, we will identify these businesses as independent from Fat Cat/Munchkin. We encourage you to read the privacy policies of these businesses if you should have any concerns about how they will treat your personal information.
Occasionally, we make our customer list available to carefully selected companies whose products and/or services may be of interest to you. However, we respect your privacy, and if you prefer your name be withheld from such companies, please contact us as noted below in the Opt Out section.
Research Providers, Shipping Companies, and Consultants
Fat Cat hires selective companies to deliver merchandise you have purchased from us and/or develop new and/or better products and/or services for you and your pet. We also share sales information with third parties to properly process services and returns and perform other administrative functions.
Legal Requirements
On very rare occasions, we may be required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or as required by applicable laws. Also, if the ownership of all or a part of a business within the Fat Cat/Munchkin family were to change, customer information pertinent to that business’s operations would likely be transferred to, or licensed for use by, the new owner.
Evolution
Fat Cat continually reviews and improves its services, offerings, and products. These improvements may include adding new functionality and/or features to our website, changes in technology and/or the law which require this Privacy Policy to change in accordance. We encourage you to review our Privacy Policy each time you visit our website to ensure you fully understand our current practices and policies.
Website Usage, Traffic and Purchasing Patterns
We track customer purchases, traffic patterns and site usage on our website in order to provide superior customer service, direct our merchandise orders, and improve customer access, website responsiveness and usefulness of the website.
Non-Personal Information
When you visit our website, we may collect information that is not personally identifiable such as the type of internet browser or operating system you have, or the domain name of the website from which you linked to our site.
Cookies
Cookies are individual pieces of data that may be physically stored on your computer during the course of visiting our website. We use cookies to allow us to recognize you, keep track of your shopping cart and provide a more meaningful and personalized shopping experience when you return to our site in the future.
Disallowing Cookies
Most web browsers will automatically accept cookies, but you can change the browser setting to restrict them. Refer to your particular browser's "help topics" for information on changing this setting. If you do not accept cookies, you may be unable to either shop with us on-line or access your account information on our website.
Statistical Data Collection
We may choose to share aggregate statistics about our customers, website traffic, product and service sales and/or other consumer-related information with carefully selected companies to identify trends and make inventory, marketing and other retail-related decisions. These aggregate statistics do not include personally identifiable information about any individual customer and only pertain to indistinct groups of customers.
Hyperlinks
We have agreements with third parties that allow you to go directly to their website by clicking on links from within our website. If you access these websites through these links, you may be asked to provide information to them. Please note that once you have left our website, Fat Cat/Munchkin is no longer your host, does not control, and is not responsible for, the policies or practices of the third party and its website. We encourage you to check each website’s privacy policy. Fat Cat’s Privacy Policy solely applies to the Fat Cat/Munchkin family and associated websites.
Public Forums
FatCatInc.com may make chat rooms, message boards, resource directories, and/or news groups available to its users. Please remember that any information disclosed in these areas becomes public information. Do not disclose personal information when using these areas. Fat Cat/Munchkin, Inc. will never directly call or e-mail you and require that you disclose personal information. If someone purporting to represent Fat Cat/Munchkin asks for such information, hang-up and call to verify the agent’s legitimacy before you provide any personal data. For e-mail or online solicitations, please contact us at cs@bamboopet.com.
Children's Online Privacy Protection Act (COPPA)
At FatCatInc.com your children’s safety is important to us. Fat Cat does not knowingly or intentionally collect information from children under 13 without prior parental consent. If you are under 13, please ask a parent or guardian to supervise your visit to FatCatInc.com. We cannot prohibit minors from visiting our website and therefore rely on parent(s) or guardian(s) to monitor the materials which any child under 13 is permitted to view.
Opt-Out
Unless you specifically opt-out, we will maintain any personal information in accordance with this Privacy Policy.
If you do not want to receive direct mail, email, product and/or service-specific information and/or general marketing communications, please send your request to cs@bamboopet.com. Be sure to include the name, e-mail and physical address that you wish to have removed from our contact list.
If you do not wish to have your name and address shared with other carefully screened companies so they can share products and/or services that may interest you, please send your request to cs@bamboopet.com. and include the name, e-mail and physical address that you wish to have removed from our contact list.
Comments
If you have any questions or comments about our Privacy Policy, please send us an e-mail at cs@bamboopet.com.
We recommend that you review the Terms of Use which describes the terms and conditions for using our website, discusses the content within our website, and identifies your responsibilities when using our website.
This Privacy Policy is subject to change at any time. Last revised: March 10, 2004.
Terms of Use for FatCatInc.com
General Terms and Acceptance of Terms
The following are the terms of use that govern the www.fatcatinc.com Website (the “Site”). By using the Site in any way, you agree to comply with these terms and conditions (the “Agreement”). Fat Cat, Inc. (“Fat Cat”) reserves the right, at our sole discretion, to change, modify, revise, or otherwise alter these terms and conditions at any time without any notice to you. Such modification shall become effective immediately upon the posting thereof. Fat Cat will post any changes to its terms and conditions here on the Site. However, because we will not provide notice of such changes and your use of the Site constitutes your agreement to be bound by any changes, you must review this section of the Site on a regular basis to keep yourself apprised of any changes. If you do not agree to and accept, without limitation or qualification, these terms of use, please exit the Site.
Ownership of Content
The Site and all of its contents including, but not limited to, all postings, messages, text, files, images, illustrations, designs, icons, photos, video, sounds or other material that appear as part of the Site (collectively the “Content”) are owned and copyrighted by Fat Cat, its subsidiaries, sponsors or affiliated companies (collectively “Affiliated Entities”) or others with all rights reserved, unless otherwise noted. Any Content that is a trademark, logo or service mark is also a registered and unregistered trademark of Fat Cat or others. Your use of any Content, except as provided in these terms of use, without the written permission of the Content owner is strictly prohibited. The Site as a whole is protected by copyright and trade dress and all worldwide rights, titles and interests in and to the Site are owned by Fat Cat.
Product Information
Fat Cat products displayed on the Site are available in select stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale on the Site may not be available in all stores. The prices displayed on the Site are quoted in U.S. Dollars and are valid and effective only in the United States for purchases made through the Site. Please review the section on “Ordering Info” for more details.
User Submissions
By submitting tips, articles, comments, feedback, suggestions, ideas, or any other submission to Fat Cat in connection with your use of this Site (collectively “User Submissions”), you agree that all User Submissions shall be the property of Fat Cat. To clarify, you retain all of your ownership rights in your User Submissions. However, by submitting User Submissions to Fat Cat, you hereby grant Fat Cat a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submissions in connection with the Fat Cat website and its business. Fat Cat is under no obligation to: (1) maintain any User Submissions in confidence; (2) pay you any compensation for any User Submissions; or (3) respond to any User Submissions.
You agree that any User Submission submitted by you does not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that User Submissions submitted by you will not be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any User Submissions you make.
Fat Cat does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and Fat Cat expressly disclaims any and all liability in connection with User Submissions. Fat Cat does not permit copyright infringing activities and infringement of intellectual property rights on its website, and Fat Cat will remove User Submissions if properly notified that such User Submission infringes on another's intellectual property rights. Fat Cat reserves the right to remove User Submissions without prior notice.
Privacy Policy
You agree that Fat Cat may use and/or disclose information consistent with our Privacy Policy. Please review the Privacy Policy for more details.
Indemnification
You agree to defend, indemnify and hold Fat Cat harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.
Links to Other Web Sites
To the extent that this Site contains links to services and resources not within Fat Cat’s control (“Third-Party Sources”), any claims or concerns regarding any Third-Party Sources, or any link thereto, should be directed to the particular Third-Party Source. You agree that Fat Cat shall not be liable to you for your use of any Third-Party Sources.
Disclaimer of Warranties
THE SITE AND ALL CONTENT MADE AVAILABLE THROUGH THE SITE ARE SUBJECT TO CHANGE AND ARE PROVIDED TO YOU “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Without limiting the foregoing, Fat Cat neither warrants nor represents that your use of the Site or Content will not infringe the rights of any third parties nor that any of the foregoing will be accurate, complete or up-to-date. Additionally, with reference to any postings, submissions and the like that may be on the Site, Fat Cat assumes no responsibility or liability arising from any infringing, threatening, false, misleading, abusive, harassing, libelous, defamatory, vulgar, obscene, scandalous, inflammatory, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability or otherwise violate any law, contained in any such locations on the Site.
Exclusion of Liability
YOUR USE OF THE SITE OR ANY CONTENT AVAILABLE THROUGH THE SITE IS AT YOUR OWN RISK. NEITHER FAT CAT, NOR ANY OF ITS AFFILIATED ENTITIES, OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE, NOR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SHAREHOLDERS, LICENSORS AND REPRESENTATIVES, ARE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE OR CONTENT ON THE SITE WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, USE, DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION YOU HAVE PROVIDED IN CONNECTION WITH YOUR USE OF THE SITE OR ANY CONTENT, OR UNAUTHORISED INTERCEPTION OF ANY SUCH INFORMATION BY THIRD PARTIES, EVEN IF ADVISED IN ADVANCE OF SUCH DAMAGES OR LOSSES. IN PARTICULAR, AND WITHOUT LIMITATION, NEITHER FAT CAT NOR ANY AFFILIATED ENTITY WILL BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SITE, THE SERVICES OR SOFTWARE, OR RESULTING FROM ANY CONTENT OR USER CONTENT POSTED ON THE SITE BY FAT CAT OR ANY THIRD PARTY. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. Please note that some jurisdictions may not allow the exclusion of certain damages, so some of the above exclusions may not apply to you.
Inaccuracy Disclaimer
From time to time there may be information on this Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
Miscellaneous Unless
otherwise specified and except to the extent Fat Cat products are offered for sale in the United States through this Site, this Site and any Content are displayed solely for the purpose of promoting Fat Cat products available in the United States and select foreign markets. This Site is controlled and operated by Fat Cat from its offices in North Hills, California.
Choice of Law and Venue
This Agreement shall be governed by, construed and enforced in accordance with the laws of the State of California, without giving effect to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by an appropriate federal or state court sitting in the State of California.
Termination
This Agreement is effective unless and until terminated by either you or Fat Cat. You may terminate this Agreement at any time. Fat Cat may terminate this Agreement at any time, may do so immediately, without notice, and may deny you access to the Site.
